How It Works

From symptom to care, same day

Zuri Health connects you to licensed doctors through the app, WhatsApp, or SMS — whatever you already use. No new technology to learn, no clinic to travel to.

Choose how you connect

Full-featured mobile app

Available on Android and iOS. The app provides the most complete experience — including your full health record, prescription history, and direct messaging with your practitioner.

  • Symptom checker and consultation booking
  • Secure messaging with your doctor
  • Digital prescriptions sent to your phone
  • Medication reminders and follow-up alerts
Three Android smartphones showing the Zuri Health app consultation flow

Health care via WhatsApp

No app download needed. If you already use WhatsApp, you can start a health consultation without installing anything new. Ideal for patients on limited data plans.

  • Message a symptom in English or Swahili
  • Get matched with an available practitioner
  • Receive advice and prescription instructions
  • Works on any WhatsApp-enabled phone

SMS and USSD for low-bandwidth access

In areas with limited data connectivity, Zuri Health can be reached by plain SMS or USSD code. A licensed practitioner calls you back once your request is received.

  • Works on any mobile phone, including feature phones
  • No data required — SMS only
  • Practitioner callback within the day
  • Available across Kenya and Uganda networks

Your consultation, step by step

  1. Register — free account, basic health infoCreate your Zuri Health account in a few minutes. Your basic health information helps us match you with the right practitioner.
  2. Choose a consultation typeSelect from general consultation, chronic care management, mental health, or maternal health — or simply describe your symptoms.
  3. Connect with a licensed practitionerYou'll be connected to a practitioner registered with a recognised medical board in your country, via your chosen channel.
  4. Receive your care plan or prescriptionYour practitioner provides a diagnosis, prescription, or referral. Prescriptions are delivered digitally or sent to a nearby pharmacy.
  5. Optional follow-up and referralSchedule a follow-up consultation or receive a referral to an in-person specialist if needed. Your health record stays with you.

About the practitioners on this platform

Every practitioner on Zuri Health is licensed with a recognised medical board in their country of practice. We verify licensing before onboarding. Zuri Health is a facilitation platform — the clinical judgement belongs to the practitioner, not the platform. If your situation requires physical examination or emergency care, your practitioner will direct you to an in-person facility.

Start your first consultation

Free registration. Available by app, WhatsApp, or SMS across East Africa.

Book Your First Consultation